Appendix 1
Lancashire Fire and Rescue Service
ICT Plan 2022-2027
Introduction
The ICT landscape
has changed considerably which has been driven by the adoption of
cloud-based services, an increase in remote working as well as a
significant increase in cyber threats.
Data and Digital
information are essential for Lancashire Fire and Rescue Service
(LFRS); they are vital for improving fire response, prevention and
protection services to the public. A huge amount of what LFRS does
depends on the effective use of data and information.
The 2022-2027 ICT
plan maximises the effectiveness and efficiency of our workforce to
ensure the best possible service and levels of engagement for our
communities and it ensures a strong foundation is in place that
supports and underpins the delivery and development of the
service’s Data and Digital Strategy.
In addition, we
will consider best practice guidelines from central Government
together with other partner agency collaborations wherever
possible. We will also look to align ourselves with established and
accepted best practices and working patterns from across the
technology sector.
Glossary
What is the cloud?
The cloud
allows users to access the same files and applications from almost
any device, because the computing and storage is on servers in
global data centre accessed through the internet, instead of
locally on the users’ own device or network.
Why is it called the cloud?
In the early
days of the Internet, technical diagrams often represented the
servers and networking infrastructure that make up the Internet as
a cloud and the phrase stuck.
On Premises (on prem)
On-premises
software and technology, also called on-prem, is housed within the
physical location of an enterprise, rather than in the cloud or on
hosted servers in a remote facility.
National Cyber Security Centre (NCSC)
The LFRS Cyber
Security strategy is underpinned by adopting the National Cyber
Security Centre’s (NCSC) Cyber Assessment Framework (CAF),
which is the assurance framework for local Government.
Service key principles
Our culture plays
an integral part in enabling the service to achieve our priorities
of:
•
Preventing fires
and other emergencies from happening
•
Protecting people
and property when they happen
•
Responding to fires
and other emergencies quickly and competently
•
Valuing our
people
•
Delivering value
for money
Our
service “STRIVE”
values underpin
everything we seek to achieve, which fundamentally aligns to the
fire and rescue service national code of ethics:
•
Service
•
Trust
•
Respect
•
Integrity
•
Value
•
Empowerment
Through the key
objectives set within the digital strategy, we aim to support the
creation of a positive, inclusive culture that encourages
innovation and continuous improvement. Achieving the right culture
will enable us to deliver the best services and be an outstanding
fire and rescue service for our communities and
visitors.
To help achieve this, we will
align our digital landscape with these organisational values to
ensure that:
•
Our workforce can
make effective use of technology to communicate, safely store and
share information
•
Our workforce can
work effectively from anywhere using the most appropriate device
for their role, intrinsically increasing our efficiency
•
Our workforce has
easy access to data and intelligence relevant to their role and
that the information is current to help increase safety and reduce
risk
•
Our workforce is
digitally engaged in the organisation and champion a digital first
culture
•
We strive to reduce
paper, printing and increase our process efficiency through
digitisation and automation
•
Our digital
solutions focus on the needs of our communities and that they are
able to engage with us in a more digitally enabled and accessible
way
The Helpdesk (Service Desk) is
the front facing operating arm of the ICT department that’s
there to keep operations running smoothly as well as taking ICT
service requests. The Helpdesk handles everything from individual
technical problems to larger scales systems issues and outages and
it provides a single point of contact for staff and external
agencies to interact with ICT.
The ICT Helpdesk will work to
re design it’s processes to better align with
Information Technology Infrastructure Library
(ITIL) best
practice guidelines and look for opportunities to extend its
support services into other areas of the support
departments.
What
is ITIL?
ITIL, is a well-known set of IT best practices designed to assist
businesses in aligning their IT services with customer and
business needs. Services include IT-related
assets, accessibility, and resources that deliver value and
benefits to customers.
The Service Design stage
focuses on developing new IT services, as well as modifying or
improving existing IT services to enhance their value to the
business.
We will:
·
Implement a service
desk portal which will allow staff members to log and monitor their
own support tickets against agreed SLAs and against a catalogue of
supported ICT technologies. This will be developed to include other
areas of the service that provide internal application
support.
·
Provide automation
where possible for maximum efficiency and less reliance on manual
intervention. This will extend to being able to reset passwords
without the involvement of ICT.
·
Focus on reducing
the amount of time it takes to resolve a support ticket by using
service desk pods consisting of 1st, 2nd and
3rd line support staff. This model will help to ensure a
ticket is closed in one round of escalation and it will also
encourage cross skilling.
·
Re design the asset
management solution and offer that function out to other areas of
the service for maximum cost savings.
Prince’s
Trust
/09
What is
Prince’s Trust?
The Prince's Trust and the Fire and Rescue Service have a long and
proud history of working in partnership. Since 1992, together
we’ve helped many thousands of young people to change their
lives through Prince’s Trust programmes.
The Trust and the FRS share many common objectives which impact on
communities we serve. Our work together is guided by the values of
social responsibility and inclusiveness.
ICT deliver WiFi, printing, iPads, projectors, and
computers/monitors for all Prince’s Trust
students.
We
will:
·
In
2023 replace all desk-based computers within the Prince’s
Trust sites with modern Windows 10 / 11 flavours.
·
Evaluate a
cloud first option which is likely to be either Citrix in the Cloud
or Azure Desktop.
·
Provide
support where needed to ensure staff have the equipment they need
to deliver the support and training for the students.
·
Continue to
evaluate the solutions we offer to ensure they are fit for purpose
in a fast-paced technology environment.
Network
/09
Many of the service’s
core business functions would not operate without network
connectivity, so a robust and reliable network infrastructure is
essential for effective and efficient service delivery.
LFRS has several network links
which connects the services 39 stations to the central data centres
located at Headquarters, North West Fire Control and Service
Training Centre, to Lancashire County Council for collaboration and
delivery of the service’s financial systems and to the
Internet.
We will:
·
Work with Northwest
Shared Infrastructure Services (NWSIS) on the re-procurement of the
current WAN contract which expires in October 2023. Engagement with
the NWSIS team will commence in 2022 and involve specification and
design workshops that will allow us to tailor the next iteration of
the WAN to complement and underpin the strategic direction of the
FRSs objectives of adopting cloud-based services.
·
In 2022 invest in
dedicated fast and reliable connections direct into the Microsoft
Azure network, to ensure that future needs of those services remain
available. These services extend to other parts of the service and
are fundamental in the delivery of the services Data and Digital
strategy.
What is Azure ExpressRoute?
ExpressRoute enables LFRS to
extend our on-premises networks into the Microsoft cloud over a
private connection with the help of a connectivity provider. With
ExpressRoute, the Service can establish connections to Microsoft
cloud services, such as Microsoft Azure and Microsoft
365.
ExpressRoute connections don't
go over the public Internet. This allows ExpressRoute connections
to offer more reliability, faster speeds, consistent latencies, and
higher security than typical connections over the
Internet.
The benefit of having a
dedicated route is mainly down to speed. If we pushed all our
cloud/365 traffic down our normal Internet link then we would start
to see performance issues for both Internet traffic, i.e., web
browsing and the cloud traffic, therefore it’s best practice
to separate this out.
WiFi
The current WiFi estate was
installed to support a small number of features and functions and
over the last five years LFRS has seen an increase in demand and
reliance of WiFi.
We will:
·
In 2023 procure and
implement the next generation WiFi to support the service’s
requirement for a modern, secure WiFi implementation that allows
and encourages innovation.
·
Digitilise our fire
appliances to provide a more efficient and effective service to our
communities, maximising the productive time of our firefighters and
officers when they are off station. The digitisation of the
appliances, including the replacement of our current Mobile Data
Terminals will be a key focus for the service during
2023-24.
·
Following the
global Coronavirus pandemic, we will continue our digitisation
improvement journey including improving the use of Microsoft Teams
and other digital platforms across the service.
·
Our adoption of
technology, for example our Drones, will further require improved
WiFi and connectivity to deliver improved situational awareness to
operational commanders remotely, including improvements in our
hardware within our Command Support room.
Storage
Protect data where
it is vulnerable.
Data needs to be protected from
unauthorised access, modification, or deletion. This involves
ensuring data is protected in
transit, at rest, and
at end
of life (that is, effectively sanitising or destroying
storage media after use). In many cases data will be outside of our
direct control, so it’s important that we consider the
protections that we can apply, as well as the assurances we
need from third parties. With the rise in increasingly
tailored ransomware attacks
preventing organisations from accessing their systems and data
stored on them, other relevant security measures need to include
maintaining up-to-date, isolated, offline backup copies of all
important data.
LFRS currently host several
storage platforms across the service including dedicated storage
for the service’s on-premises database estate as well as
unified shared storage for file data and virtualisation. It’s
designed for maximum reliability, availability, and includes two
copies across two different sites for resiliency.
In June 2018 LFRS
procured and implemented the service’s main storage system
called NetApp under a 3+1+1 support and maintenance contract. It is
our intention to extended further as there is no End of Support
(EOS) advertised, which will effectively take us forward to at
least 2024.
We will:
·
Align with the
National Cyber Security Centre’s 3-2-1 approach for better
data resiliency. The
‘3-2-1’ rule is a popular strategy that can be used in
most scenarios; at least 3 copies, on 2 devices, and 1 offsite
backup. This helps ensure that if one copy is compromised, there is
at least one other copy intact.
·
Evaluate linking
the NetApp storage tier into cloud-based storage such as Microsoft
Azure and Amazon Web Services. There will still be a storage
presence kept to allow for a controlled migration, which is why we
will extend the support of the NetApp into at least 2024. This
staged migration will allow us to fully understand any cost
implications, which are very difficult to forecast
accurately.
·
Look to replace the
service’s three Dell database storage arrays, which become
EOS in August 2025 and therefore will need replacing. In 2024 a
scoping exercise will be carried out to understand the current
storage landscape and where appropriate migrate services into the
cloud.
Virtualisation
Government digital
directive
The strategic direction across
UK Government is now Digital by Default, Cloud First. This requires
public sector organisations to consider and fully evaluate cloud
solutions first before considering other options.
What is
virtualisation:
Virtualisation uses software to
create an abstraction layer over computer hardware that allows the
hardware elements of a single computer processor, memory, storage
and more to be divided into multiple virtual computers, commonly
called virtual machines (VMs). Each VM runs its own operating
system (OS) and behaves like an independent computer, even though
it is running on just a portion of the actual underlying computer
hardware.
It follows that virtualisation
enables more efficient utilisation of physical computer hardware
and allows a greater return on an organisation’s hardware
investment.
90% of
LFRS’ servers are virtualised and are located either at HQ,
Service Training Centre or North West Fire Control.
We will:
·
Over the next five
years, deliver a cloud-based option for each server or service
replacement to ensure we are aligned with the government’s
digital directive and our own Data and Digital strategy. For
example, we will consider replacing our Helpdesk software, but as
part of that procurement process, we will ensure we evaluate
against a cloud-based service first.
Initially
there may be a small increase in costs as we run two environments
to host servers/services which are on prem and cloud-based,
however as more and more services are migrated or built new into
the cloud then we can start to decommission the on prem
virtualisation stack which will bring down the overall cost of the
virtualisation platform.
Mobile Device
Management
Migration from AirWatch to
inTune
What is a Mobile
Device Management?
A
Mobile Device Management (MDM) service combines device
applications, built-in device management features and
infrastructure services. Together, these components allow us to
remotely control, monitor, and enforce policies on employee
devices.
Why
use MDM?
Mobile
Device Management is designed to simplify management of
devices.
Typical
functionality includes mobile device enrolment, the ability to
control device configuration, protect data, monitor the status and
compliance of devices, and manage enterprise approved apps across a
range of platforms and operating systems.
Most MDM
services work over the Internet, allowing devices to be managed
and remotely
controlled wherever they
are in the world. This means staff can work off-premises,
securely.
We
will:
·
In 2023/2024
Migrate from our current mobile device management system, Workspace
One over to Microsoft inTune to achieve cost savings and align with
the Microsoft ecosystem ensuring better protection across our
estate.
·
Enrol all corporate
remote laptops and mobile devices to remain compliant with Cyber
Essentials Plus, to increase visibility and therefore security, and
to ensure greater support is on offer for staff who are hybrid or
remote working.
·
Replace any
non-compliant mobile devices, such as iPads and iPhones so they
meet with the requirements of the Cyber Essentials Plus
certification
Telephony
Solution
Cisco
CUBE replacement
LFRS currently
hosts its telephony solution from HQ and Service Training Centre.
This solution runs the desk-based Cisco phones, which operate as a
traditional office phone solution. It dials internally, externally
and internationally as you would expect. Other features such as
call forwarding, answer phone services and call handlers that
direct options 1,2,3 to other areas of LFRS are also delivered
through this solution.
We
will:
·
Evaluate a solution
that allows for the integration of Microsoft Teams into desk-based
phones.
·
Carry out
requirements gathering to ensure all the current features remain
available, whilst delivering a solution that compliments remote
working.
·
Replace the CISCO
cube with a modern, supported solution that has the flexibility to
meet our needs. The CUBE is an integral part of the current system
but may be replaced with another cloud-based solution.
Communications
The Communications Officer’s role is to
ensure the integrity, performance and availability of the
LFRS operational communications infrastructure, in particular
the key functional areas of the Airwave radio system and Mobile
Data Terminal, in adherence with published and acknowledged
best practice standards.
Incident
ground radio replacement
The BA Set replacement project
is expected to go to tender during 2023/24 ready to purchase
2024/2025 and the Incident ground radio replacement will align with
those timings. The BA replacement project is a regional project and
the Incident Ground Radio is currently local to LFRS. Currently the
purchase for replacement for the Incident Ground Radios is
estimated at £230,000.
We will:
·
During 2024/2025
replace the Incident Ground Radios in conjunction with the BA Set
replacement project. The incident ground radio model that’s
chosen is a vital component in delivering clear audible voice
transmission from the BA teams to the officer in charge, therefore
it should not be done in silo.
·
Evaluate
opportunities for a joint purchase across the region to achieve a
cost savings.
On-call Duty
System / Day crewing plus alerter replacement
The On-call alerters are still
functioning, however there are modern technologies that could
enhance this capability making it easier for on call staff to
receive notifications about an incident at their On Call
station. The expected
costs are in the region of £65,000.
We will:
·
Evaluate
several modern ways to alert on call staff. These are to include
text alerts, e-mail and notifications via an app.
·
Ensure the
final solution is in line with officers’ requirements to
ensure the maximum benefit is realised.
SAN J Radio
Replacement
The Fire Contract in GB is a Managed Service
operated by Airwave on behalf of the Home Office. The currently
installed MTH800 handheld terminal (SAN C/J) was declared
‘End of Service Life’ in April 2017 and is currently
supported on a “break-replace” service from used
stock.
The Airwave National Shutdown
Date agreed with the Home Office has extended from 31 December
2022 to 31 December 2026.
Understanding the length of the
extension, a spares issue has been identified in supporting the
MTH800 post December 2022.
Airwave has a contractual
obligation to replace the radio as per the Firelink requirements in
the Statement of Brigade Requirements (SOBR) as part of the managed
service and to ensure the managed service support continues with
the same service levels (SLA) as part of the Firelink
contract.
Therefore, a hardware
changeover is needed for the SAN C/J devices that were originally
provided as part of the Fire contract. No operational risk can be
taken through a radio failing on the network so a business case was
compiled to upgrade and swap out the existing MTH800 radio to
ensure a radio can be put in place with minimal disruption and that
will provide longevity to the FRS and is robustly supported from a
spares point of view. Alternative options have been reviewed with
the Home Office.
Change notices are being agreed
between Airwave and the Home Office and technical testing
has
been completed, including Airwave reference system testing. All
tests were completed with no issues found. The Airwave
Configuration Team has completed the appropriate fleet mapping work
centrally and from an individual FRS perspective there will be no
change.
The last part of
the preparatory work was to complete a user trial to see if when
‘live’ on the network if any issues were found or any
changes were needed.
The replacement SAN C/J radios
(MXP600 radios) have now been ordered to replace the 3,791 SAN C/J
devices across the Great Britain for Fire and Airwave is in the
process of recruiting a Project Manager (PM) to lead this
work.
As part of the
‘like for like’ replacement of existing installs a new
MXP600 device will be swapped for the existing MTH800 by Airwave.
The install is not a full install as it was in the Firelink
rollout, all wiring and the antenna stays the same for existing
installs. The radio cradle and junction box will be swapped out by
Airwave and new kit installed as part of the
replacement.
We will:
·
Assist Airwave with
the replacement of the SAN J devices, which is anticipated to
commence in January 2023.
·
Purchase any
additional auxiliary kit which is outside of the contract to ensure
full functionality is kept until the introduction of the
Airwave/SAN J replacement which is currently estimated for
2026/2027
PSTN End of Life
What the PSTN?
The Public Switch Telephone
Network (PSTN) is aging and will reach the end of life in December
2025. The PSTN supports the services tertiary (3rd
route) method for mobilising crews.
We
will:
·
Prepare for ESN
which will be utilised as a data bearer for station end
mobilisation thereby removing the requirement for PSTN, however if
that’s delayed then there are several methods that will be
investigated in January 2025 to replace those links with more
modern methods of communication such as fibre/ADSL/5g.
VMSD/MDT hardware
replacement
The current Mobile Data
Terminals (Motorola MDT2) utilised within LFRS are becoming end of
life. A replacement is required before any potential issues
arise.
We have waited until this time
so that we can be sure that the new solution would be compatible
with the ESN network, which is due to replace Airwave in the life
of these units.
The current Mobile Data
Terminals are fixed vehicle mounted terminals that allow crews to
access risk data and applications which are download to the
appliance via Wi-fi when in station and then available when
mobile.
The MDT’s are connected
to the Airwave data network that allows the crew to receive and
update mobilising information to from and to Northwest Fire
Control.
We will:
·
In 2022/2023
implement and validate Mobile Data Terminals which will be
compatible with both Airwave and its replacement Emergency Services
Network as a bearer.
·
Pilot the concept
of a second demountable MDT installed in the rear of the appliance,
connected to ESN and suitable for both Operational and
non-operational activities. (This forms the basis of the Digitising
Fire Appliances functionality)
·
Continue to work
with operational crews and support staff to fully realise all
benefits of the rear MDT. This would include options to either add
to or replace the functionality on the current iPads on
appliances.
The initial pilot
is expected to start in February 2023 and follow in March/April
with the full roll out across the service, which is to run for 12
months. The budget has been split into two parts, the first at
£406,000 for the replacement front MDT units and
£254,000 for the additional rear MDTs.
ESMCP/ESN
The Home Office is leading a cross-government programme to deliver
the new Emergency Services Network (ESN) critical communications
system. This will replace the current Airwave service used by the
emergency services in Great Britain (England, Wales and Scotland)
and transform how we operate. ESN will enable fast, safe and secure
voice, video and data across the 4G network and give first
responders immediate access to life-saving data, images and
information in live situations and emergencies on the
frontline.
This is now set to be delivered
in 2026 with the optional extension to 2030. Due to current
slippage in the ESN Beta product the focus of work for 2022/2023 is
around coverage assurance. In March 2022 LFRS received a new
device which allows us to independently assure ESN coverage at our
stations and Critical Operational Locations. This new device
plots coverage over floor plans and site plans showing what levels
of coverage exist. Giving the capability to look at our
operational requirements in these areas. This will allow us
to understand any gaps in coverage and look at solutions required
to fix these ahead of transition. This will assist our
acceptance to transition onto ESN in a safe manor.
All our stations and critical
working areas will require a ‘passport’ with a high
level sign off on coverage acceptance. This will live with
the location for the entirety of ESN and provide evidence of
coverage and operational requirements should there be any issues in
the future.
In the Northwest we have
already established strong links with the other Emergency Services
ESN teams and regular meet up.
We
will:
·
Seek assistance
from the relevant personnel to complete the coverage
‘passports’. There is currently an opportunity to
update our Critical Operational Location list held with the
programme the service may wish to update.
·
Towards the end of
2022, we will be looking at the resilience of the ESN network
should we be put in a national grid outage or suffer damage during
storms. Plans will need to be reviewed on what coverage would
be available during these times and if it would be sufficient for
our operational requirements.
·
Continue to work
closely with the Home Office to help prevent any future project
slippage where we can.
·
Look to become
early adopters of ESN, even if this is just for piloting to ensure
coverage assurance and to also assist with buy in from other
FRSs.
·
Migrate to ESN once
it has been approved and is fit for operational purpose, which is
estimate currently to be 2026, however this could extend to
2030.
Cyber
Security
The security
landscape is rapidly changing, and we need to evolve at pace to
reduce the likelihood and impact of a cyber-attack.
The following Cyber Security
section and subsequent longer terms objectives have been identified
for three main reasons.
1.
The threat
landscape has changed significantly, which has been witnessed
globally, regionally and across multiple emergency services and
local authorities.
2.
Best practice
standards set by the National Cyber Security Centre (NCSC) have
changed according to that change in the threat landscape, which
means it's far more challenging to remain compliant.
3.
The necessary
adoption of cloud-based services and remote working has effectively
tippled the services attack vector.
We have been awarded both Cyber
Essentials and Cyber Essentials Plus accreditation, which are
government backed schemes that involve external auditing of IT
systems. This certification also allows for better collaborate with
other authorities such as the Lancashire County Council and
Lancashire Constabulary as there is a growing requirement to be
security compliant.
Cyber Essentials:
Cyber Essentials is a minimum
standard of cyber and information security that your organisation
should be able to demonstrate to customers and business
partners.
The requirement to demonstrate
that your organisation is doing what it feasibly can to keep data
safe is also a key principle of the UK GDPR (Article 5) and is
therefore a legal requirement under data protection
legislation.
Certification
also comes with commercial benefits, with prospective customers
(especially government clients) seeing this certification as a
mandatory requirement to engage a new supplier.
Cyber Essentials
Plus:
Cyber
Essentials Plus still has the Cyber Essentials trademark simplicity
of approach, and the protections you need to put in place are the
same, but for Cyber Essentials Plus a hands-on technical
verification is carried out.
The LFRS Cyber Security
Strategy is underpinned by the adoption of the National Cyber
Security Centre’s (NCSC) Cyber Assessment Framework (CAF),
which is the assurance framework for local Government.
We have combined and
prioritised the "10 Steps to Cyber Security" identified by NCSC
down into four distinct categories.
Engagement and
training
People should be at the heart
of any cyber security strategy. Good security considers the way
people work in practice and doesn't get in the way of people
getting their jobs done. Supporting our staff to obtain the skills
and knowledge required to work securely is often done through the
means of awareness or training. This not only helps protect LFRS,
but also demonstrates that we value staff, and recognise their
importance to the service.
We will:
·
Work closely with
DTX and Corporate Communications to publish changes to working
practice and engage closely with staff members to reenforce a
positive cyber security culture.
·
Delivery annual
cyber security LearnPro modules to keep staff members up to speed
with the latest security threats.
Future
enhancements
There are a few different ways
in which we need to fortify ICT defences, starting at the
perimeter. Investment in Firewalls with tools that include next
generation detection and prevention, which include automation that
allows them to learn what's safe and what isn't to proactively
protect the service.
What is a Firewall?
A firewall is
a device that filters and determines the network traffic that is
allowed to go to or from other sections of the network and/or
Internet.
Firewall
technology has advanced over recent years to help mitigate more of
the wide spread of potential threats. These offer us greater
protection, enhanced visibility and alerting to what is happening
on the perimeter and on our network. These
new firewalls are called next generation
NGFW.
The global pandemic and current
geopolitical landscape have caused great issues with supply chains
across all sectors. With all forms of technology becoming advanced,
a global computer chip shortage has been exacerbated due to this,
with vendors struggling to meet demand and imposing long wait times
for hardware. This project along with our Wi-Fi estate, which is
also becoming end of support is not immune to this, however there
are vendors that offer a quick turnaround that will be
evaluated.
We will:
·
In 2022-2023 we
will carry out a procurement exercise which is expected to cost in
the region of £200,000 to purchase the Next Generation
Firewall. This Firewall will be in place until at least 2027, which
is the duration of the expected contract.
·
Remove the issue
with chip shortage by using an industry leader which is not reliant
on chip sets from overseas.
·
Install and enhance
the next generation security features to allow for better
automation which will mean less reliance on manual
intervention.
Microsoft
365 License Model
Currently the
service purchases a M365 E3 Premium 1 license for each staff member
and in June 2022 an elevated security license was purchased which
gave the us Microsoft Defender for Endpoint. This aids with the
security and management of the mobile estate as well as providing
enhanced threat analytics.
The
NCSC best practice guides point to regular desk based BCP
exercises.
We will:
·
Renew the Microsoft
license using the most cost-effective model, which will include
evaluating options for a joint procurement.
·
Develop awareness
of the features that the licenses bring across the LFRS and support
for the governance and use where possible.
·
Continue to
evaluate the threat landscape and propose changes to the license
model.
·
Collaborate with
LFRS Business Continuity and Emergency Planning Officer to
ensure cyber threats are included within the scope of BCP exercises
and that desk-based scenarios are played out to closely simulate an
attack.
·
Look at achieving a
license model that is both cost effective and rich in security
features.
How do we deliver
this Plan?
The 2022-2027 ICT Plan
maximises the effectiveness and efficiency of our workforce to
ensure the best possible service and levels of engagement for our
communities and it ensures a strong foundation is in place that
supports and underpins the delivery and development of the
service’s Data and Digital Strategy.
It will be
monitored via the ICT departmental plan with key items being
referenced in the Annual Service Plan, with each major project
featuring in the Capital Programme (Appendix A)
Individual
checkpoint reports will be delivered via our Business Process
Improvement Programme Board (BPIP) to ensure any risks to projects
are highlighted and recorded, and that the projects meet their
projected completion time scales and associated costs.
Appendix
A
Capital
budget requirement 2023/24-2027/28
|
|
2023/24
|
2024/25
|
2025/26
|
2026/27
|
2027/28
|
|
|
£m
|
£m
|
£m
|
£m
|
£m
|
|
Replace Existing
Systems
|
|
|
|
|
|
|
Pooled PPE system
|
-
|
0.100
|
-
|
-
|
-
|
|
Stock Management system
|
-
|
0.100
|
-
|
-
|
-
|
|
Asset Management system
|
0.100
|
-
|
-
|
-
|
-
|
|
HFSC referral system
|
0.100
|
-
|
-
|
-
|
-
|
|
Fire Risk Management System
|
0.100
|
-
|
-
|
-
|
-
|
|
Rota management package (WT/On call)
|
-
|
0.100
|
-
|
-
|
-
|
|
Storage Area Network
|
-
|
0.200
|
0.090
|
-
|
-
|
|
GIS Risk Info
|
-
|
0.100
|
-
|
-
|
-
|
|
WAN
|
-
|
-
|
0.450
|
-
|
-
|
|
IRS/MIS
|
-
|
-
|
0.050
|
-
|
-
|
|
Firewall
|
0.235
|
-
|
-
|
-
|
-
|
|
Wi-Fi
|
0.135
|
-
|
-
|
-
|
-
|
|
New Operational
Communications
|
|
|
|
|
|
|
Digitisation of Fire appliances - additional
VMDS units
|
0.254
|
-
|
-
|
-
|
-
|
|
Replace Operational
Communications
|
|
|
|
|
|
|
ESMCP (Airwave replacement – assumed
funded by grant)
|
-
|
-
|
1.000
|
-
|
-
|
|
Incident Ground Radios
|
0.230
|
-
|
-
|
-
|
-
|
|
UPS
|
-
|
-
|
-
|
-
|
0.060
|
|
Total ICT
Programme
|
1.219
|
0.500
|
1.690
|
-
|
0.060
|
|
